Benzot.net

Operations Management work experience

 

Summary of Qualifications

Over 17 years experience holding increasingly responsible management positions in the business and entertainment industries. 10 years experience in small business management, 10 years experience in web design and development, and 6 years in theatrical stage & production management.

 

Professional Experience

Identity Theft 911, LLC Director, Business Development 1/09 – 8/09

  • Focused on expansion of revenues through development of new business opportunities and existing solution sales.  Additional revenue growth achieved through ongoing client relations with top tier clients within the insurance industry 
  • Other key areas of responsibility included identifying and analyzing emerging markets, as well as development of new products and services in the identity theft industry
  • Major achievements:
    • Conducted competitive analysis of identity theft industry
    • Identified the strategic necessity to develop a new credit monitoring product offering, which resulted in the development of a business plan to generate $3.1 million in new revenues in first year

Identity Theft 911, LLC Director of Operations 8/03 – 12/08

  • Oversight, initial development & growth of administrative and technical operations of the company, resulting in the expansion of the company from initial start-up period to generating over $10 million in revenues. 
  • Strategic corporate leadership, which occurred during a critical growth phase of the company in 2008.  Elevated to COO for 6 month period during management transition to ensure continuity of leadership.
  • Leadership and management of 4 departments with 9 direct reports, including IT, Technology, Security, and Program Management
  • Design & implementation of workflow applications and online publishing system, front-end web development, contract bidding process, vendor management client on-boarding and ongoing large corporate sales.
  • Major achievements as COO:
    • Facilitated smooth transition between management in corporate growth phase in 2008
    • Reduced unnecessary annual expenses by $700,000
    • eorganized IT and Technology resources & systems
    • Identified operational weaknesses in systems infrastructure
    • Generated $3 million in sales contracts and bids
  • Major achievements as Director of Operations:
    • Developed and implemented basic human resource policies and procedures, as well as staffing of a fraud related call-center
    • Design and successful implementation of core computer systems, networks, security and workflow applications, as well as online publishing engine for over 500 cobranded websites
    • Identified and procured corporate & call-center telecommunications systems
    • Procured and implemented physical security systems, including key card access and video surveillance
    • Successfully oversaw relocation of corporate and operational headquarters and co-location facility from San Francisco, CA to Scottsdale, AZ, including facility procurement, vendor management for facility and technical operations, and logistical management of entire move.

Credit.com User Interface Engineer 10/02 – 8/03

  • Developed and maintained multiple JSP web-based, template driven financial applications. Initial responsibilities included conversion of static form application to template driven application. 
  • Overall front-end responsibilities include development of new products and co-branded sites, as well as maintenance of existing products and features.

Pharsight Corporation Web Developer/Software Engineer 12/00 – 8/02

  • Developed two three-tier web-based collaborative applications intended to improve knowledge management and efficiency in enterprise situations specifically geared toward pharmaceutical drug development
  • Main responsibilities included front-end JSP development, basic java bean development, application architecture, java swing GUI construction, and graphics manipulation & optimization.  Other duties included basic java development and usability design for both web and non-web based applications.

Metazoa Systems Web Developer 10/00 –12/00

  • Developed a three-tiered internet-based software application which was accessible via a web browser for scientific research and development companies
  • Main responsibilities included converting existing application to enable multi-platform use, creation of jsp logic and include files, as well as graphics creation and optimization within a jsp/resin/mysql architecture.

Creditland HTML Developer 5/00 –10/00

  • Updated look-and-feel, as well as developed and maintained a dynamic financial e-commerce site in a team environment
  • Responsibilities included coding of HTML with jsp includes, basic jsp logic, as well as graphics manipulation & optimization within a jsp/ejb/resin/weblogic architecture.

Zorro Productions, Inc. Licensing Manager 05/96 – 01/00 

  • Oversight and administration of merchandising, as well as entertainment, licensing of the fictional character Zorro. Key areas of responsibility included contract management and international communications with licensing agents in over 30 countries,
  • General office management. Key areas of responsibility included purchasing and installing PC computers and software in a peer to peer computer network, general financial account management and data entry, vendor management, and administrative support to the President and Vice President.
  • Major achievements:
    • Prepared electronic style guides for publishing and merchandising needs
    • Edited and produced two different monthly comic book series, as well as three comic book trade magazine
    • Designed and implemented a character licensing database, which included tracking & analysis of contract administration, product development, and trademarks
    • Designed and developed a website geared toward Zorro business partners and fans (www.zorro.com)

American Conservatory Theatre Equity Stage Manager 9/89 – 11/92 & 12/95 – 5/96

  • Supervised and oversaw a thirty–five person staff during the rehearsals and performances. Organized and recorded all information pertaining to the overall operation of performances. Organized and scheduled all rehearsals for each production. Acted as intermediary between design and production staffs.

San Jose Repertory Theatre  Assistant Production Manager 11/92 – 7/95

  • Organized and facilitated design & production process for mid scale theatrical productions. Supervised a 14 person production department in its construction and development of mid scale theatrical productions.

 

Education

B.F.A. in theater arts management from Rutgers University, Mason Gross School of the Arts, 1989

 

Various computer science courses

5/2002, Data Structures, UC Berkeley (audited)

12/2001, Structure and Interpretation of Computer Programs, UC Berkeley

8/2001, Intro to Symbolic Programming, UC Berkeley

5/2001, Introduction to Programming Logic and Design, UC Berkeley Extension

2/2001,  Beginning Java Programming Language, Sun Educational Services

 

Community Activities

Board member Space 55 Theater Company

 

Hobbies

Bread baking, horseback riding, web development

References Available Upon Request